FAQ

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Please view our plans and make a reservation through the reservation website.

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Please contact us by phone at +81 95 801 1626 if you wish to make any changes to your reservation. Depending on the nature of your request, please note that we may not be able to accommodate it even if you contact us.

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In the event of cancellation at the customer’s request, the cancellation fee will be charged as below. No cancellation fees will be charged in the event of a disaster, when roads and transportation are deemed to be non-functional. No cancellation fees will be charged in the event of a government-imposed restriction on activities in your area of residence, the area through which you will be traveling, or within Nagasaki Prefecture.
・In the case of a no-show: 100%
・Cancellations made on the arrival date: 100%
・Cancellations made between 1 and 5 days prior to the arrival date: 50%
・Cancellations made between 6 and 15 days prior to the arrival date: 30%

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In addition to cash, we accept payment via credit card, and other cashless payment methods such as PayPay.

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Check-in time is 3:00 PM and check-out time is 10:00 AM the next day.

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Please consult with a member of our staff in advance. If early check-in is available, an additional fee of 2,000 yen (excluding tax) will be charged. As availability of the room may prevent us from fulfilling your request, kindly phone us at +81 95 801 1626 in advance.

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Please consult with a member of our staff in advance. If we are able to accommodate your request, we will charge 2,000 yen/room per additional hour (excluding tax). We may not be able to fulfil your request depending on other bookings.

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So long as you settle the bill the day before check-out, we will be happy to accommodate your request. Please consult with a member of our staff in advance if you wish to do so.

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If you arrive before 3:00 PM on the day of your reservation, you may leave your luggage with us so long as it is picked up on the same day. We encourage you to enjoy the sights of the area until check-in time. However, we are unable to hold onto luggage without a reservation, cash, valuables, medicines, letters, fragile items, dangerous goods, items that require temperature and/or humidity control, such as refrigerated parcels, or items that are considered valuable to you.

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So long as you can return to pick up your luggage on the same day, we would be happy to hold onto it for you. However, we are unable to accept cash, valuables, medicines, letters, fragile items, dangerous goods, items that require temperature and/or humidity control, such as refrigerated parcels, or items that are considered valuable to you.

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We regret that we are unable to hold onto valuables or laptops. Please keep these items in your possession.

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Yes. Please write the date of stay along with the guest’s name on the delivery slip, and call us at +81 95 801 1626 to let us know in advance that you are having luggage delivered. Please note that the road in front of our hotel is sometimes too narrow for delivery vehicles to pass through, so there is a possibility that some items you send may not be delivered to our hotel. Please check with the delivery company you are using in advance to confirm if delivery is possible.

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We are very sorry, but because the road in front of our hotel is too narrow for delivery vehicles to pass through, we are unable to ship luggage from here. There is a convenience store about a 5-minute walk away, so we request that you make arrangements to have luggage sent from there.

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The main room Omoya can accommodate 1 to 4 guests. When 3 or more guests are staying, futon mattresses will be used. The Hanare and Kura rooms can accommodate 1 to 2 guests.

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We apologize for the inconvenience, but we are unable to host guests who are of preschool or elementary school age. Children of junior high school age or older are welcome to stay at our hotel, however they will be charged at the adult rate.

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The Omoya room can accommodate from 1 to 4 guests. For 3 or more guests, futon mattresses will be used. This room is available for family use. However, we are unable to host preschool and elementary school aged children. Children of junior high school age or older may stay here, so please make use of this room with your family.

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We apologize for the inconvenience, but unaccompanied minors may not stay here.

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We regret to inform that we do not allow pets to stay at our hotel.

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We do not clean rooms during consecutive nights. Towels may be changed depending on the number of guests and nights.

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We do not offer room service for meals, but we can provide bottled drinks and simple snacks. If you need glasses or plates, please ask our staff at the front desk.

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We apologize that we do not provide meals to each guest room. As a rule, meals are served at Restaurant Hajime which is located on the premises. Bottled drinks and simple snacks can be served to your room at an additional charge, so please feel free to take advantage of this service.

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We apologize, but we do not have cell phone chargers available for rent. As we also do not have paid charging stations, please bring your own charger with you.

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There are no TVs in our rooms. We invite you to escape from the hustle and bustle of everyday life.

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Because we place importance on preserving the atmosphere of this historical building, our rooms are unfortunately not fully accessible. We apologize for any inconvenience caused by stairs or steps. Some of our rooms are relatively flat, so please contact us for more information on accessibility.

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We are sorry for the inconvenience, but we do not have wheelchair-accessible rooms.

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Due to the fact that our hotel is located in a building that was renovated while preserving its historical character, some unavoidable inconveniences may be caused to our guests. Our staff will assist you as much as possible. Due to the characteristics of Japanese architecture, most of our rooms are maisonette-type rooms, but some of our guest rooms are relatively flat, so please reach out to us for more information.

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Please contact our hotel by phone at +81 95 801 1626 if you have lost or forgotten something.

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Please check out our hotel Access page on our website for directions.

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We apologize for the inconvenience, but we do not have a parking lot for use by guests. Please look up nearby parking lots in advance and use those.

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If you bring your own Wi-Fi-enabled device (computer, tablet, smartphone, etc.), you can use our Internet connection service free of charge during your stay. The Wi-Fi password will be provided on site. Please note, however, that the connection may be slow at times due to the area in which our hotel is located.
*Please note that there are no free computers available for use.

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Smoking is completely prohibited in all areas of our hotel, including the grounds, each guest room, and inside the restaurant.

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We do not have a public bath. Since every guest room is equipped with a bathroom, please use the bathtub in your room.

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You are not allowed to bring your own food and drinks into Restaurant Hajime. You are free to bring them into any of the guest rooms. All rooms are equipped with an empty refrigerator.

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We apologize that we do not offer laundry service.

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We do not have an ATM. You will find ATMs at the nearby convenience stores and commercial areas.

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We are very sorry, but we are unable to do so. Please go to the nearest convenience store for these services.

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Yes, we can. However, the road in front of our hotel is narrow and some taxi companies may not be able to drive up to the front of the building. In that case we may ask you to meet your taxi at a nearby location.

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Our hotel is set up with a small number of guest rooms, with each room dispersed throughout. Japanese-style houses are designed to protect against heat and humidity, so you can rest assured that you will not have to worry about ventilation. We have also installed alcohol disinfectant in shared washrooms and other areas.

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Our hotel posts recommendations for nearby places of interest, etc., on our social media pages. Feel free to also ask our hotel staff for more information.

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We can arrange for bouquets and cakes to be brought in. Since it is necessary to make arrangements with an outside vendor, please contact us at least 5 days prior to the date of your stay. If you wish to use these services, on top of your accommodation fee, a separate service fee of 2,000 yen (excluding tax) will be charged in addition to the cost of purchasing the items. Please be aware that depending on your request, some items may not be available, so please call us at +81 95 801 1626 as early as possible if you wish to put in a request.